Need help? Email [email protected] and include your player code (shown in your profile), your device model and a short description or screenshot of the problem.
Frequently asked questions
Will I lose my progress if I play as a guest?
Guest progress is tied to your device, so reopening or reinstalling the game on the same iPhone brings you back to the same account. To keep your progress on a new device, link Sign in with Apple or an email account from your profile.
I bought something but didn’t receive it.
Make sure you are online and reopen the game: unfinished App Store purchases are delivered automatically. If the item is still missing, email us with your player code and the order ID from your Apple receipt.
How do I get a refund?
Refunds are handled by Apple at reportaproblem.apple.com.
How do I delete my account?
In the game, open Settings → Delete account. See Your Privacy Choices for other options.
The game won’t connect.
Check your internet connection and make sure you have the latest version from the App Store. The game may briefly be under maintenance after an update.